Terms of Service

Last updated: September 13, 2026

These Terms of Service ("Terms") govern your use of CertTrack Pro (the "Service") operated by VKT ("we", "us"), available at remind.annmax1983.com and app.remind.annmax1983.com. By subscribing to or using the Service you agree to these Terms.

1. The Service

CertTrack Pro is a subscription software-as-a-service for expiry and compliance tracking, offered as three mutually exclusive product lines:

• Cert-Track — worker certificate compliance tracking (plan: Cert-Basic, $36/month)
• Equip-CMMS — equipment maintenance management (plan: Equip-Core, $39/month)
• Task-Pulse — task progress and inspection reminders (plan: Task-Lite, $29/month)

An account may subscribe to only one product line at a time. Switching lines requires cancelling the current subscription and purchasing the new one; data is not migrated between lines.

2. Accounts

• Registration is payment-first: checkout creates the account and the initial password is sent to your email address.
• You are responsible for safeguarding your password and for all activity under your account.
• Each plan includes 2 sub-account seats. Sub-accounts are disabled, not deleted, when a seat is freed — this keeps the login name reserved.
• You must provide accurate billing information and a working email address.
• Minimum age: 16 years. The Service is for business use.

3. Subscriptions, billing and renewal

• Plans are billed monthly. Prices are set in USD; the payment provider may display and settle in your local currency.
• Payments are processed by our payment provider Creem. We never store full card numbers.
• Subscriptions renew automatically each billing cycle until cancelled. Cancel anytime from the billing portal (owner account required); cancellation takes effect at the end of the current paid period — no partial-period refunds for cancellations outside the refund window.
• Quotas (people, certificates/devices/tasks, sub-accounts, alert emails) apply per billing cycle. Reaching a quota blocks new records but never blocks reading, editing or deleting existing records.
• We may change prices on reasonable notice; existing subscribers keep their current price until the next renewal after the change takes effect.

4. Refund policy

• 7-day full refund: you may request a full refund within 7 calendar days (not business days) of a purchase, for any reason, by contacting [email protected] with your account email. Each order has its own 7-day window counted from that order's payment time.
• Refunds are returned via the original payment method through Creem, typically within 5–10 business days of approval.
• After a refund is granted, write access to the account is frozen immediately; read-only access is retained until the retention period ends (see the Privacy Policy).
• Refunds outside the 7-day window are not offered — no partial or pro-rated refunds. Renewal payments may be refunded only in exceptional cases (e.g. accidental duplicate charge), at our discretion.
• Statutory consumer rights, where applicable, are unaffected.

5. Acceptable use

You agree not to:

• Use the Service for unlawful purposes or to store unlawful content;
• Upload malicious code, attempt to breach security, or access other tenants' data;
• Resell, sublicense or provide the Service to third parties as a service;
• Circumvent quotas or usage limits;
• Upload content you lack the rights or legal basis to process.

We may suspend or terminate accounts that violate these rules, with notice where practicable.

6. Your content

• You retain all rights to the data you enter (people, certificates, equipment, tasks, attachments).
• You grant us a limited licence to store, process and transmit that data solely to provide the Service.
• You are the controller of any personal data about your employees or subcontractors that you enter; we act as a processor for that data.
• You can export your data in CSV format at any time while your account is active.

7. Service availability and support

• We target high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated where practicable.
• Support is provided by email at [email protected].

8. Term and termination

• These Terms apply while your subscription is active. After planExpireAt, new record creation is blocked and the account becomes read-only; data are retained for 90 days after expiry and may then be deleted.
• You may terminate at any time by cancelling; we may terminate for material breach as set out in Section 5.

9. Disclaimer and limitation of liability

The Service is provided "as is". To the maximum extent permitted by law, we disclaim all other warranties and our aggregate liability for any claim is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental or consequential damages. Nothing in these Terms limits liability that cannot be limited by law (e.g. for gross negligence or wilful misconduct).

10. Governing law and disputes

These Terms are governed by the laws of the operator's place of business, without regard to conflict-of-law rules. Mandatory consumer protection rights in your country of residence remain unaffected. Disputes should first be raised with [email protected]; we aim to resolve every complaint directly.

11. Changes to these Terms

We may update these Terms. Material changes will be announced on the site or by email before taking effect. Continued use after the effective date constitutes acceptance.

12. Contact

VKT — [email protected]